Job Description: Junior Network Engineer

ROLE-SPECIFIC COMPETENCIES

Networking

• Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
• Understands the issues involved in administering and maintaining corporate WAN.

Desktop/Server Support

• Helps set up and maintain computer stations and software in an enterprise environment.
• Assists in supporting corporate applications; internal corporate servers, user desktops, etc.
• Assists with basic server operating system and services troubleshooting, backup, and archiving.
• Helps install and improve computer software and network equipment.

Help Desk Administration

• Helps answer all trouble calls/emails and enters work orders into our tracking software.
• Assists in administering and maintaining local and web-based versions of our tracking software.
• Interacts with clients to resolve basic help desk issues; communicates with clients in a professional manner maintaining confidentiality.
• Provides responses to clients in a timely manner.

Asset Management

• Assists with the inventory management of software licenses, software, hardware, and other IT supplies.
• Assists with the purchase of software, hardware and other IT supplies.
• Promotes responsible usage and care of corporate equipment.

CAREER PATH CORE COMPETENCIES

Communication

• Listens to others and accepts input from team members.
• Clearly articulate ideas and thoughts verbally.
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
• Relays relevant IT-related information to the company in a timely manner.

PROFESSIONAL QUALITIES

Leadership

• Displays a positive attitude
• Demonstrates flexibility in day-to-day work.
• Sets high standards of performance for oneself.

Teamwork

• Establishes harmonious working relationships with team members.
• Appreciates each team member's contributions and values each individual member.

Client Management

• Values clients and responds to their needs as they arise.
• Establishes effective working relationship with clients.
• Follows established communication guidelines.
• Uses good judgment in what and how to communicate with clients.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

• Understands the professional development process and becomes actively involved by setting challenging goals and meeting them through continuous learning.
• Seeks input from mentors and supervisors.
• Actively applies feedback received to day-to-day work and strives to improve performance.

Internal Operations

• Accurately completes and submits time and expense reports in a timely manner.
• Accurately completes and submits status reports in a timely manner.
• Complies with all company policies and procedures.
• Participates in the implementation and support of IT-related policies.
• Keeps office spaces neat, organized and secure.

DESIRED TRAINING

Education

• Associates in Applied Science degree or higher

 

CompTIA

• CompTIA A+ PC Repair
• CompTIA Network+
• CompTIA Security+

Cisco

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)

Microsoft

• Microsoft Certified Professional (MCP)
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified Systems Engineer (MCSE)